Silky RX

We ship orders throughout the day and try, where possible, to get your order out on the day it is ordered. Our couriers come late in the day, which gives you more time to place your order. Our cut-off for delivery to leave that day is 2 pm. If you’re cutting it fine, please call us, and we will do our best to help.

UK (Mainland)

Smaller Items (>2kg) – 2-3 working days (can be upgraded to express if required)
1-2 working days (sent express as standard)
Pallets – Next working day

UK (Remote Area)

For remote areas, we use a number of different couriers depending on where you are located, so the below ties are estimated, but we will always send your item using the fastest service available.

Smaller Items (>2kg) – 3-5 working days
Larger Items (2kg+) – 2-3 working days
Pallets – Economy 2-3 working days

We’re here to make your return process as smooth as possible. If you want to initiate a return, please fill out the form on our returns page with all the required details. Our team will be in touch once we have received the goods back to finalise the process.

To activate your warranty with us, complete the online form on the warranty registration page. This will register your product on our system and validate your warranty.

Please note that warranty length and conditions will depend on the brand and type of item. For more info, head to our terms & conditions page.

If you need help completing the warranty registration form, don't hesitate to call one of our team at +44 (0)1246 453815 or head to our contact page.