Returns & Refunds
At Boatworld we take pride in selling the best watersports equipment in the UK. However, if the item you have purchased is not what you wanted, please return the merchandise within 14 days of purchase. It is important that any unwanted item is returned to us in a resalable condition.
That means we expect it back in its original packaging, original labels/tags, unused and undamaged. Please ensure you include your original invoice as proof of purchase and if resealing boxes to use clear tape and not coloured packing tape or duct tape. A refund less shipping will be applied to the original form of payment or, if requested, products can be exchanged. Handling charges will apply if goods are not returned in a resalable condition.
If goods are defective or damaged when you receive them, please notify us by email or phone and return to us within 30 days of purchase. Again, please ensure you include original invoice with a note explaining the nature of the problem and repack it as best you can. Once we have inspected an item and accepted it as defective or damaged you will be offered a full refund including shipping or a replacement.
When returning an item for a refund please use a trackable service as items lost in the post will not be refunded.
At Boatworld we have been operating a mail order service for more than 15 years. As such, we have a dedicated Mail Order department and distribution team attending to your orders. We are constantly updating our service so as we can make it more efficient for our customers, and take pride in the returns service that we offer to you.