Delivery Information
Working with the right couriers is very important to us. We pride ourselves on our fast deliveries and working with the right companies is all part of that process. We work closely with DHL, Royal Mail & the TPN Network (pallets) and have done for many years. We ship hundreds of parcels though there networks every year and we are confident in their ability.
We ship across the UK, Europe & the Rest of the World using all of the 3 companies but on the odd occasion one of the couriers doesn’t cover your area we use other companies such as Hermes and Parcel Force to get your item there. Also, feel free to contact us after you have placed your order if you would prefer us to use a specific company to ship your goods, we know sometimes you have preferences, and will do our best to help.
Once your order has been dispatched you will receive an email confirming which courier has been used to deliver your goods with the consignment number and a tracking link so you can track your delivery.
We recommend that you provide a mobile number as this will aid the delivery processes and enable the courier to contact you if required. If you do add a mobile number you should receive a text message from 7am on the day of delivery with an estimated time slot and a link to live tracking information, if an email is provided then you will receive and email also with similar information.
If for some reason you don’t receive an email with your tracking please double check your junk email folder, if it still hasn’t arrived feel free to contact us with via email on [email protected], call us on 01246 453 815 or message us on social media and one of our team will be more than happy to get back to you, please make sure you quote your order number so we can help you as quickly as possible.
TPN Network (pallet) please contact us
We ship orders throughout the day and try where possible to get your order out on the day it is ordered. Our couriers come late in the day which gives you more time to order. Our cut off for delivery to leave that day is 2pm. If you’re cutting it fine, then please call us and we will do our best to help.
UK (Mainland)
Smaller Items (>2kg) – 2-3 working days (can be upgraded to express if required)
Larger Items (2kg+) – 1-2 working days (sent express as standard)
Pallets – Next working day
UK (Remote Area)
For remote areas we use a number of different couriers depending on where you are located so the below ties are estimated but will always send your item using the fastest service available.
Smaller Items (>2kg) – 3-5 working days
Larger Items (2kg+) – 2-3 working days
Pallets – Economy 2-3 working days
Europe
Throughout Europe, delivery times can vary depending on the country. Below are estimated times based on average delivery times. We suggest that if your item is urgent you look at express delivery methods.
Smaller Items (>2kg) – 7-14 working days (can be upgraded to express if required)
Larger Items (2kg+) – 3-7 working days (can be upgraded to express if required)
Pallets – Economy 2-3 working days
Rest of the World
Throughout the rest of the world delivery times can vary depending on the country. Below are estimated times based on average delivery times. We suggest that if your item is urgent you look at express delivery methods.
Smaller Items (>2kg) – 7-14 working days (can be upgraded to express if required)
Larger Items (2kg+) – 2-5 working days (express only)
Pallets – Unavailable
Smaller items within the UK which are shipped standard delivery will be sent using Royal Mail tracked but no signature required services. Large item and express items will be sent using DHL who will require a signature on delivery. After 7am on the day of delivery you will receive either an email or text, depending on the contact information provided, with information on your delivery. On this email, you are able to amend your delivery and give the courier instructions such as ‘leave in porch’ or amend your delivery day for one that is more convenient. If the courier is unable to deliver your parcel is will be taken back to the depot where it will then get attempted to be delivered the next working day. This happens 2 times and on the 3rd failed attempt it is then returned back to us. To then redelivery your item will then have to charge a surcharge to get the item sent back out to you.
All, international orders require a signature on delivery.
Depending on the size of your item and then speed of which you need your delivery well determine which courier will be best to ship your item. Smaller items can be shipped using Royal Mail so we offer a 2-3 working day service on these items which starts at £3.10. For items which are larger (over 2kg) then the delivery cost starts at £7.95 and increases depending on the weight of your item.
International deliveries start at £10.00 for standard delivery and start at around £15.00 for express. All prices are based on weight so depending on the size of your item this will determine the price of your delivery.
At the checkout, you can use our rate checker to quote how much the cost of delivery is going to be for your goods
Depending on where you are in the country DHL might be able to offer Saturday delivery. Mainland UK. To check whether this is an available option for your area then please call us.
The majority of our products can be collected from our warehouses in Chesterfield, Derbyshire. Please select the click and collection option at checkout when ordering your items
Unfortunately, at this moment in time we don’t offer a same day delivery service, but you can collect from our showroom in Chesterfield, Derbyshire. For information on where we are based check out our contact us page which has our address and google maps.
Until further notice, DHL & Royal Mail will not obtain a signature for any parcel from our stores or customers. This is to prevent the handheld terminals being passed around multiple people. You will be asked to give your name, which the driver will record on the terminal and the driver will also write ‘Covid19’ against the POD so we have a record of why there is no physical customer signature.
